If you send tokens from an exchange to your KuCoin Wallet and choose the wrong network, or accidentally send tokens from one network to a wrong network through bridge, here are some measures you or your friend can take.
EVM-compatible tokens and networks
One cool thing about EVM compatible networks is that your secret phrase can be used on these networks with the same address. Polygon, BNB Chain, and KCC are all EVM compatible. Still, not all EVM networks are supported by KuCoin Wallet. Make different steps under different circumstances.
Send tokens to a wrong EVM network supported by KuCoin Wallet
Here’s the case. If you intent to withdraw some tokens on Ethereum from exchange to your KuCoin Wallet, but actually send them on Polygon, don’t worry then. Both networks are supported by KuCoin Wallet. The assets are in your KuCoin Wallet and can be seen through adding custom tokens. You can bridge the tokens back to Ethereum and continue to use them. In this case, the tokens aren’t lost.
Send tokens to a wrong EVM network not supported by KuCoin Wallet
Another scenario is that you want to withdraw some tokens on Ethereum from exchange to your KuCoin Wallet, but accidentally send them on Fantom, which is a network not supported by KuCoin Wallet currently.
You won’t see the tokens in your KuCoin Wallet. What you can do is to import the secret phrase to another wallet that supports Fantom network. Then you can bridge the tokens to Ethereum and the tokens also aren’t lost.
However, beware of the risks in the process. Keep your secret phrase safe! Never share it with anyone else.
Non-EVM tokens and networks
If you withdraw some tokens on Ethereum from exchange to your KuCoin Wallet, but accidentally send them to an address created on Klaytn, which is not EVM compatible, it’s probable that your tokens are gone forever.
The secret phrase you have for Klaytn will not work on Ethereum, or it won’t create the same address on Ethereum as it did on Clayton. Most likely, you’ve sent tokens to an address that will never be claimed by anyone. There’s little chance for you to retrieve your tokens.
About KuCoin Wallet
KuCoin Wallet is a secure and easy-to-use crypto wallet that supports multi-chain aggregation powered by the KuCoin ecosystem. With the security expertise of KuCoin and the leading security technology audited by Hacken, KuCoin Wallet is a self-custody wallet with users having full control of their assets. KuCoin Wallet provides the easiest way for users to manage multi-chain assets and enables them to buy, store and view NFT collections directly within the wallet. KuCoin Wallet is a gateway to the world of Web3 for all crypto users.