The answer: definitely not.
If anyone asks you to:
Complete KYC to prove your identity
Click a link in Telegram, Discord or email
Verify your account to unfreeze it
Threaten you that your account may be freezed
These are all scams.
KuCoin Wallet is a self-custodial wallet with users having full control. This means only the person who has the secret phrase of the wallet can control the wallet and nobody else can freeze or unfreeze it.
Also, KYC is not needed in using KuCoin Wallet as it is a decentralized wallet. Remember you didn’t submit your phone number, identity card, or any other information when creating a wallet. What you did is to save your secret phrase and a local password.
In addition, KuCoin Wallet official staff will never ask you for your important info such as secret phrase. Please do not share it with anyone else.
If you spot any of these scams, ignore the scammers and do not click the links they provide. Never share your secret phrases under any circumstances. You can follow the steps in the following article to report the scam to us.
Tutorial: How to report to us
About KuCoin Wallet
KuCoin Wallet is a secure and easy-to-use crypto wallet that supports multi-chain aggregation powered by the KuCoin ecosystem. With the security expertise of KuCoin and the leading security technology audited by Hacken, KuCoin Wallet is a self-custody wallet with users having full control of their assets. KuCoin Wallet provides the easiest way for users to manage multi-chain assets and enables them to buy, store and view NFT collections directly within the wallet. KuCoin Wallet is a gateway to the world of Web3 for all crypto users.